Delay Repay Claim Portal

route Step 1: Journey Details

Date of Delay

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Select the date on which your journey was delayed. You can claim for delays that occurred within the last 28 days.

Train Operator

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Start typing the name of the train company that operated the service you were delayed on. This may be different from the company you bought the ticket from.

Planned Journey

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A 'leg' is a single, direct train journey between two stations. Add a leg for each train you took or planned to take.

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Use this to account for scheduled waiting times between connecting trains. This helps create a more accurate planned journey time.

My journey was diverted

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Select this if you took a different route than originally planned due to the disruption (e.g., took a different train, a bus, or a taxi).

Actual Journey Taken

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A 'leg' is a single, direct train journey between two stations. Add a leg for each train you took or planned to take.

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Use this to log any significant waiting periods during your actual journey, such as waiting for a delayed connecting service.

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Use this to add any alternative transport you had to take, such as a taxi, bus, or another train service not on your original ticket. You can upload a receipt for each item.

Additional Information (Optional)

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Use this field to provide any other important details about your diverted journey, such as why you chose a specific alternative route or any instructions given by staff.

watch Step 2: Delay Information

Your Final Arrival Time (24hr)

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Enter the time you actually arrived at your final destination station, using the 24-hour format (e.g., 14:30). This is used to calculate your total delay.

Reason for Delay

Delayed departure

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Your train left its origin station later than scheduled.

Delayed en route

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Your train was held at a signal or slowed down between stations.

Missed connection

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Your first train was late, causing you to miss your connecting train.

Train cancelled

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The train service you planned to take was cancelled entirely.

Other

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Select this if your reason isn't listed, and provide details in the 'Further Information' box below.

Further Information (Optional)

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Use this field to provide any extra details not covered by the checkboxes, such as specific train times, staff interactions, or other relevant observations. This is required if you selected 'Other' as a reason for delay.

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confirmation_number Step 3: Ticket & Evidence

Ticket Type

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Select the type of ticket you used. 'Anytime' tickets are flexible. 'Off-Peak' tickets have time restrictions. 'Season' tickets cover a route for a set period. Choose 'Oyster' or 'Contactless' for TfL services.

Ticket Cost (£)

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Enter the total cost of the ticket used for this journey. For a return ticket, enter the full return price as compensation is calculated based on this.

Ticket or Booking Reference

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Enter the Unique Transaction Number (UTN), Smartcard number, or booking reference from your confirmation.

Evidence Files

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Please upload clear images of your ticket, receipt, or journey history. This helps us verify your claim quickly.

Please upload a photo of your ticket, Smartcard/Photocard, or digital receipt.

rate_review Step 4: Review & Submit

Please review the full claim summary below. If everything is correct, you can submit your claim.

By clicking 'Submit Claim', you confirm that all details provided are accurate to the best of your knowledge.

receipt_long Live Summary

Step 1 / 4

calendar_month Claim Details

Date: --

Operator: --

confirmation_number Ticket

Type: --

Cost: £--.--

timer Delay

-- minutes

payments Estimated Compensation

Not eligible

£--.--

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Clears all fields to start a new, blank claim. This action cannot be undone.

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Saves your current progress to your account. You can resume it later from the 'Saved Drafts' list.

Your Claim History

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route Step 1: Journey Details

watch Step 2: Delay Information

confirmation_number Step 3: Ticket & Evidence

rate_review Step 4: Review & Submit

receipt_long Live Summary

Your Claim History

Claim Statistics

Recent Claims

Compensation by Month

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Welcome to the Delay Repay Portal

route Step 1: Journey Details

watch Step 2: Delay Information

confirmation_number Step 3: Ticket & Evidence

rate_review Step 4: Review & Submit

receipt_long Live Summary

Your Claim History

Claim Statistics

Recent Claims

Compensation by Month

Claims by Status